Shipping policy

Welcome to K-HEADSPAPRO! We are committed to providing you with the best shopping experience possible. Please take a moment to review our shopping policy to ensure a smooth and enjoyable purchase.

Contact Information: For any inquiries, please contact us at:

Ordering:

  • Orders can be placed online through our website.
  • Please ensure that all personal and payment information provided is accurate and complete.
  • Once your order is placed, you will receive an order confirmation email with the details of your purchase.

Payment:

  • We accept major credit cards, PayPal, and other secure payment methods.
  • All transactions are processed securely to protect your personal information.

Shipping:

  • We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout based on your location and the chosen shipping method.
  • Free shipping is available on orders over a certain amount. Please check our website for current promotions and free shipping thresholds.
  • Orders are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Returns and Exchanges:

  • If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
  • Returns and exchanges must be initiated within 30 days of the delivery date.
  • Items must be returned in their original condition, unused, and with all packaging and tags intact.
  • To initiate a return or exchange, please contact our customer service team at info@k-headspa.com. We will provide you with instructions and a return authorization number.
  • Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds:

  • Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

Customer Support:

  • Our customer support team is here to assist you with any questions or concerns you may have.
  • You can reach us via email at info@k-headspa.com. We strive to respond to all inquiries within 24 hours.

Thank you for choosing K-HEADSPAPRO. We appreciate your business and look forward to serving you!